At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable. 

We are currently seeking an experienced Front Office Receptionist to join the team in The Dean Dublin Centre. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas 

Guest Experience & Front Desk Operations  

Service Standards & Cleanliness  

Safety, Security & Compliance  

Communication & Team Support 

 Job Purpose 

As the first and last point of contact, this role is essential in creating a lasting impression through exceptional service, attention to detail, and in-depth local knowledge. The Receptionist manages front desk operations, provides support across hotel departments, and ensures a smooth and secure environment for all guests. With a strong focus on professionalism and guest engagement, the role is ideal for someone with front office experience, strong system knowledge (Opera), and a passion for hospitality. 

Key Deliverables 

Guest Experience & Front Desk Operations 

Greet guests warmly and professionally upon arrival and throughout their stay 

Carry out check-in and check-out procedures accurately and efficiently using Opera PMS 

Anticipate guest needs and exceed expectations through personalised service 

Assist with luggage, directions, restaurant bookings, and local recommendations 

Respond promptly to guest enquiries via phone, email, and in person 

Service Standards & Cleanliness 

Maintain the reception area and public zones in a clean, welcoming, and presentable condition 

Conduct light cleaning and upkeep of stairwells, corridors, and public areas during quieter hours 

Ensure all guest areas and access points meet safety, cleanliness, and accessibility standards 

Safety, Security & Compliance 

Uphold hotel security protocols including monitoring access during night shifts 

Ensure fire exits and emergency routes remain clean and unobstructed 

Comply with hotel health & safety, fire regulations, and operational standards 

Support emergency procedures and be alert to unusual activity or guest needs 

Communication & Team Support 

Liaise with housekeeping, maintenance, and F&B departments to communicate guest needs 

Support the night and day reception teams as required during busy periods or shift overlaps 

Report incidents, feedback, or technical issues to management in a timely manner 

Preferred Experience 

Previous experience as a hotel receptionist or front desk team member essential 

Strong working knowledge of Opera PMS (or similar) 

Fluent English with excellent written and spoken communication skills 

A friendly, outgoing personality with a passion for guest service 

Knowledge of local attractions preferred 

Ability to remain calm, organised, and efficient during high-pressure situations 

Benefits:

• Global discounted staff room rates across the group
• 50% off Food and 25% Beverage across the group
• Accrued Annual Leave with Service
• Friends and Family discount
• Gym Membership Discounts*
• Continual training and development
• Career progression within the Group
• Gratuities *
• Meals on shift
• Bike to work scheme
• Taxsaver for travel
• Refer a friend scheme
• Wellness at work events and access to wellness platform
• Employment Assistance Programme
• Group discounts for cinema tickets, shopping deals etc
• Team appreciation days
• Service recognition
• Regular fun-filled activities and gatherings for all teams across the group

*Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group

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