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Customer Service Advisor

BT48, Derry, Derry City and Strabane
07/01/2019 (15:44)
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Customer Service Advisor

Can you build rapport with customers?

Do you enjoy problem solving and customer service?

If you are forever being told you are a chatterbox and are looking for your next role in a customer led environment this job is for you!

Your role will be building a connection with the customers and actively listening to their issues getting to the root of the problem and putting in place the training given to provide a quick and easy solution and make the customer journey a pleasant one.

  • £16,286 per annum + performance bonuses
  • Staff Benefits Include:
  • Free NOWTV & Passes
  • Discounted Healthcare cover & Pension
  • Opportunities to progress in the business include NVQ & Degree opportunities

* Sometimes situations won’t be able to be solved by you…DON’T PANIC!

We have a team and managers on hand to deal with any escalations and issues that are unresolvable on your calls leaving you to move on to the next customer and hit your targets getting bonus as you go.

You will be making sure that the customers understand the product and are using it to its full which can require patience and adapting to people different levels of technology use which is why its important that you can make the customer comfortable.

  • A passion for delivering first class customer service.
  • A great listener
  • Adaptability
  • A passion for being part of a fun and engaging working environment.
  • Basic PC literacy.

Contract Length
Job Reference
Job ID
Less than 10

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