Browse  »  Galway County  »  Galway  »  Consulting  »  Analyst jobs
Save Job

You can save this job and apply at a later date.

Support Analyst - Fluent German

Location:
Galway, County Galway
Posted:
27/02/2019 (12:40)
Agency:
CompuStaff
Apply Now

Join the German team of this multicultural support group,  liaising with multiple engineering teams to resolve issues and contribute to ongoing projects revolving around support tools, knowledge management and more. We can offer a promising career with opportunities to progress while working in a fun team environment.
 

Job Responsibilities

  • Develop and maintain a complete understanding of our products and ongoing releases
  • Customer liaison via phone, email or remote control
  • Technical fault analysis & troubleshooting
  • Answer calls and e-mails in line with team KPIs
  • Keep customers (external and internal) informed of the status of their helpdesk issues
  • Monitor performance of installed software and hardware products
  • Respond quickly to urgent issues, escalating to product development team where required
  • Provide training / create documentation as needed

Required Skills

  • You must be a native German speaker 
  •  Understanding of PC networking hardware/software concepts
  • Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment
  • Familiarity with SQL / MS SQL server and databases
  • Ability to perform root cause analysis and replicate and test problems in multiple environments
  • Excellent verbal and written communication skills
  • Excellent Team Player
  • Fluent English essential – other European languages an advantage

Type:
Permanent
Telephone:
Job Reference:
GF002  
Job ID:
209585096  
Applications:
Less than 10

Create new Job Alert

Create a new Job Alert to make sure you see the best new jobs first!

Your search has been saved and has been added to your Job Alerts

Remember: You should never send cash or cheques to a prospective employer, or provide your bank details or any other financial information. For more information on conducting a safe job hunt online, visit safer-jobs.com.

Search Jobs

More Search Options

Fewer Search Options

Browse  »  Galway County  »  Galway  »  Consulting  »  Analyst jobs
×

Email Job

Email Sent

The job: has been sent to: