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French Customer Care Specialist

€30400 - €39700/annum 
Dublin, Dublin City
15/03/2019 (16:27)
Bespoke Recruitment
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About the role
Currently looking for candidates who speak fluent / native level French (preferably also with Italian or German but not essential)

Key Responsibilities

  • Maintain professional, timely and effective communication with our customers
  • Responsible for all aspects of account administration, queries and commercial support
  • Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes
  • Responsibility for problem by identifying and reporting operational issues and applies existing knowledge and skills to offer solutions
  • Resolve service issues where possible by clarifying customer complaints, determining cause and offering solutions and escalating appropriately
  • Develop and maintain strong relationships with all customers
  • Maintain up-to-date knowledge of products, customers, processes and suppliers
  • Build strong relationships with the rest of the supply chain and all departments
  • Support commercial by reporting on account activity and forecasting
  • Remain fully flexible to meet business requirements and demands

Qualifications and Skills

  • Native / fluent level French (preferably also will have Italian or German)
  • The ideal candidate will have 2+ years of related experience in a similar position with an administration focus and excellent customer care skills
  • The work environment is dynamic, where a need to adapt to change, show flexibility, prioritization, organization and time management skills are a pre-requisite
  • Third level qualification

Aptitudes required for this role

  • Excellent communication and interpersonal skills
  • The ability to integrate and work effectively with others in a changing environment
  • High level of attention to detail and strong organizational, analytical, problem solving and administrative skills
  • An experienced team player
  • A strong desire for continuous learning and a desire to grow professionally
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