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Title

Dutch Speaking Product Support Agent

Salary/Rate
€21000/annum
Location
Belfast
Posted
15/03/2019 (17:24)
Agency
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Description
Brook Street Recruitment is delighted to be working on behalf of our Belfast client to recruit a Dutch speaking Product Solutions Agent to join their fantastic team.

This role is office based and not in a call centre, this is an excellent chance to join a fantastic company with bright modern working conditions and great benefits.

Your responsibility is to provide, in Dutch/Belgium and English, a reliable, helpful product support service to clients via telephone and email.

Duties:

* Provide first level pre-sales information and after-sales product support and troubleshooting

* Answering phone calls, web chats, social media and e-mails through in-house CRM system

* Keep track of all consumer contacts and issues in the CRM system.

* Develop expertise on all current and forthcoming products and their respective technologies.

* Keep up to date on new product developments via eLearning platform and internal product training.

* Escalate important product issues to Tier 2

* Collect and analyse questions from trade and end consumers and propose FAQ`s to Tier 2.

* Provide market feedback and feature wishes to Tier 2.

Who are they looking for?

* Experience in a similar position

* Excellent communication skills (listening, verbal, persuasiveness)

* Technical understanding, analytical thinking and strong problem solving.

* Language skills: Bilingual Dutch/Belgium with fluent verbal, written English skills)

* IT skills: MS Office (Excel, Word and Windows)

* CRM experience is an advantage

* Customer focused - excellent customer service

* Well organised and good team player

What can they offer you?

* Salary - €21,000

* Relocation package - 1 week`s hotel accommodation (6 nights)

* Up to €233 towards flights

* AIP bonus - 6% of Basic Annual Salary

Hours per week - 37.5 - Work Times = Monday - Friday 08:00 - 16:00

Annual Leave - 28 Days per Year - Plus Statutory Days (8 Days)

Pension - Company Pension Scheme

Life Insurance

Group Life Insurance

Income Insurance

Group Income Protection Insurance

Staff Discount

If interested please send CV via the apply link
Type
Permanent
Start Date
ASAP  
Contract Length
N/A  
Telephone
Job Reference
BEL/295188
Job ID
209692530
Applications
 
 

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