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Dutch Speaking Product Support Agent

15/03/2019 (17:24)
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Brook Street Recruitment is delighted to be working on behalf of our Belfast client to recruit a Dutch speaking Product Solutions Agent to join their fantastic team.

This role is office based and not in a call centre, this is an excellent chance to join a fantastic company with bright modern working conditions and great benefits.

Your responsibility is to provide, in Dutch/Belgium and English, a reliable, helpful product support service to clients via telephone and email.


* Provide first level pre-sales information and after-sales product support and troubleshooting

* Answering phone calls, web chats, social media and e-mails through in-house CRM system

* Keep track of all consumer contacts and issues in the CRM system.

* Develop expertise on all current and forthcoming products and their respective technologies.

* Keep up to date on new product developments via eLearning platform and internal product training.

* Escalate important product issues to Tier 2

* Collect and analyse questions from trade and end consumers and propose FAQ`s to Tier 2.

* Provide market feedback and feature wishes to Tier 2.

Who are they looking for?

* Experience in a similar position

* Excellent communication skills (listening, verbal, persuasiveness)

* Technical understanding, analytical thinking and strong problem solving.

* Language skills: Bilingual Dutch/Belgium with fluent verbal, written English skills)

* IT skills: MS Office (Excel, Word and Windows)

* CRM experience is an advantage

* Customer focused - excellent customer service

* Well organised and good team player

What can they offer you?

* Salary - €21,000

* Relocation package - 1 week`s hotel accommodation (6 nights)

* Up to €233 towards flights

* AIP bonus - 6% of Basic Annual Salary

Hours per week - 37.5 - Work Times = Monday - Friday 08:00 - 16:00

Annual Leave - 28 Days per Year - Plus Statutory Days (8 Days)

Pension - Company Pension Scheme

Life Insurance

Group Life Insurance

Income Insurance

Group Income Protection Insurance

Staff Discount

If interested please send CV via the apply link
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