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Title

Dental Internal Sales

Location
Dublin, Dublin City
Posted
15/04/2019 (16:08)
Agency
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Description

Dental Outbound/Inbound Telesales & Customer Service - Dublin - Maternity Cover

Products include: X-ray, Chairs, Oral Hygiene, Orthodontics, infection control 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Achieve set call objectives, including making a minimum number of calls per day.
  • Successfully build a good trading relationship with the customer.
  • Ensure an up to date customer database is maintained with accurate and relevant information as required.
  • Reactivate lapsed accounts and increase spending.
  • Assist the Inbound team by answering incoming calls to Company standard and answering all calls within 3 rings in a polite friendly manner introducing both the company and yourself. Focus on customers ensuring we provide excellent service to our customers.
  • Achieve a high level of accuracy on all orders when both up-selling and cross-selling to increase both size and order value.
  • Achieve and exceed sales, gross profit, lost call and territory growth targets as set by the Line Manager.
  • Process orders and enquiries following quality control procedures.
  • Ensure that all quotations are dealt with in an accurate and timely manner.
  • Ensure that all reporting is completed in an accurate and timely manner.
  • Communicate with customers to a high standard both in writing and verbally.
  • Attend staff meetings, training courses, exhibitions and seminars as and when required.
  • Be an enthusiastic team player at all times.
  • Participate in special projects and perform other duties as required
  • Give support to team members assist other departments, as and when necessary.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an on-going basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behaviour in completing job duties and assignments.

Experience:

-Telesales experience preferred.

Type
Contract
Contract Length
N/A  
Job Reference
64186
Job ID
209867627
Applications
Less than 10
 
 

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