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Title

Existing Business Administrator

Location
Dublin
Posted
10/05/2019 (15:43)
Agency
RLG
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Description
Founded in 1861, we're the UK's largest mutual life, pensions and investment company. Our award-winning customer service and our mutuality means we can give customers that little bit more, and you can trust us to be there for you when it counts.

This role offers an excellent opportunity to enhance your people skills in a financial services environment and work with a successful team of customer support professionals.

Responsibilities include:
* Proactive communications with customers, to include but not limited to telephone, email written queries from customers and providing the highest standard of customer service
* Ensuring customers are dealt with accurately and efficiently, resolving their queries, at the same time adhering to company procedures
* Process administrative documents to set standards and service level agreements and ensure records of same are kept in accordance with company policies
* Ensuring all activities are carried out in full accordance with Treating Customers Fairly principles; the Consumer Protection Code and Royal London values
* Planning and organising their workload to ensure an efficient service level agreements.
* Effective planning of workload to ensure s SLAs and deadlines are met.

Skills, Qualifications & Experience Required:
* Minimum APA Life, Pensions and Investments
* QFA desirable or commitment to the achievement of QFA within agreed timeline
* Excellent customer focus with drive to provide superior service to customers
* Strong communication and interpersonal skills
* Self-motivated and committed to learning and development
* Accuracy with attention to detail and numeracy skills
* PC literate
* Ability to work on your own initiative and be able to work as part of a small professional team
* Ability to meet deadlines/ SLAs and manage pressure/ prioritie.
Type
Permanent
Contract Length
N/A  
Telephone
Job Reference
140-30035506
Job ID
210010408
Applications
Less than 10
 
 

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