Save Job

You can save this job and apply at a later date.

Learn to Earn

Existing Business Administrator

10/05/2019 (15:43)
Apply Now
Founded in 1861, we're the UK's largest mutual life, pensions and investment company. Our award-winning customer service and our mutuality means we can give customers that little bit more, and you can trust us to be there for you when it counts.

This role offers an excellent opportunity to enhance your people skills in a financial services environment and work with a successful team of customer support professionals.

Responsibilities include:
* Proactive communications with customers, to include but not limited to telephone, email written queries from customers and providing the highest standard of customer service
* Ensuring customers are dealt with accurately and efficiently, resolving their queries, at the same time adhering to company procedures
* Process administrative documents to set standards and service level agreements and ensure records of same are kept in accordance with company policies
* Ensuring all activities are carried out in full accordance with Treating Customers Fairly principles; the Consumer Protection Code and Royal London values
* Planning and organising their workload to ensure an efficient service level agreements.
* Effective planning of workload to ensure s SLAs and deadlines are met.

Skills, Qualifications & Experience Required:
* Minimum APA Life, Pensions and Investments
* QFA desirable or commitment to the achievement of QFA within agreed timeline
* Excellent customer focus with drive to provide superior service to customers
* Strong communication and interpersonal skills
* Self-motivated and committed to learning and development
* Accuracy with attention to detail and numeracy skills
* PC literate
* Ability to work on your own initiative and be able to work as part of a small professional team
* Ability to meet deadlines/ SLAs and manage pressure/ prioritie.
Contract Length
Job Reference
Job ID
Less than 10

Create new Job Alert

Create a new Job Alert to make sure you see the best new jobs first!

Your search has been saved and has been added to your Job Alerts

Remember: You should never send cash or cheques to a prospective employer, or provide your bank details or any other financial information. For more information on conducting a safe job hunt online, visit

Search Jobs

More Search Options

Fewer Search Options