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Administrator Temp-Perm

Belfast, Antrim, BT1
15/05/2019 (11:58)
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Job objectives and responsibilities

- Working as part of the Service Solutions and the wider One Team at PwC Belfast
- Reporting to the team Supervisor and Account Manager
- This is a client facing role which will see the job holder responsible for providing a high level of Customer Service. The post holder will be responsible for completing duties at the Service Solutions Service Desk as well as maintaining client service areas. This role will also include logging in-coming courier items, ordering and replenishing stationery stock for the office, inbox/job management as well as providing administrations support to the wider Service Solutions team.

Main duties

Customer Service

- Working in line with the new One Team model to provide friendly, flexible and professional customer service to clients, service partners and colleagues
- To handle queries and complaints effectively, ensuring that client needs are met and seeking referral where appropriate
- Must demonstrate pride in all areas of customer services


- Must comply with company processes and procedures
- Ensure that levels of service are kept well above those detailed in the service level agreement
- To provide daily, weekly and monthly reports and information as required by Supervisors and Managers

Service Desk

- Be the first point of contact for the client
- Offer solutions and advice for client requests
- Provide clients with relevant worktickets i.e. DPC, Courier, Stationery etc
- Contact clients when they have courier or mail items to collect
- Maintain team inbox and ensure work is passed onto relevant team members

Mail and Couriers

- Manage both daily incoming courier items and outgoing requests
- Ensure items are logged onto PinPoint
- Notify clients when they have a courier item to collect

Stationery and Hubs

- Maintain essential stationery stock in Service Solutions
- Manage and maintain client stationery hubs ensuring that they are always stocked with the relevant items
- Order stationery using client portal
- Maintain client notice boards in line with PwC standards

Technical Support

- Must be technically proficient and have a proven track record of using MS Office applications and Google applications
- A fast learner and adaptable to change within IT and technical systems

Professional Development

- Enthuastic and passionate about continuous professional development
- Able to complete essestial in house training as well as on the People Hub
- Motivated to work with management on succession planning and take part in any training which may help further your career with the company
- Driven to seek any personal development opportunities that work in line with the Client Support Officer role

Person Specification

- Client focused - must be professional, friendly, proactive, enthusiastic, flexible and demonstrate an excellent customer service attitude at all times
- Strong inter-personal attributes to work effectively as part of a team. Motivated by working as part of a strong team supporting team at all times. Willing to go the extra mile and support colleagues and other service partners in other areas
- Excellent time keeping skills
- Communication - articulate communication skills both spoken and written
- Follow instruction effectively asking for clarification as necessary
- Career driven and focused on personal professional development
- Confident - able to use own initiative, work closely with team mates and other service partners whilst working in an ever developing and expanding environment
- Strong attention to detail - provide a high standard of work to the client`s satisfaction. Take care when completing work assignments and ensure the quality is always high
- Reliable and approachable. Able to work with ease alongside colleagues and management while following Mitie employee guidelines as outlined in staff handbook and code of conduct

Start Date
Contract Length
3 Month Probation Th  
Job Reference
Belfast Admin PZ6WV
Job ID
Less than 10

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