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Call Centre Administrator
HOURS: 08:30 to 17:30 Monday to Friday – 40 Hour week
Founded in 2000, our client is a leading automotive glass repair & replacement company. The company is a service provider to the Insurance Industry and is fully supported by the head office Call Centre function based in D12.
The company is currently seeking to employ a Call Centre Administrator to join the team.
This enthusiastic professional will take on a diverse role involving general operations and the daily smooth running of the company’s call centre environment.
Outbound & inbound call handling
Logging customer details to in-house system
Resolving Customer Queries to completion
Liaising with Insurance Companies
Liaising with glass repair and replacement centres
Coordinating with other call centre team members
Complaint handling & logging
Assisting management & team manager with any assigned tasks/projects
Must complete a certain amount of weekly & monthly tasks
THE IDEAL CANDIDATE:
Excellent customer service skills
Professional telephone manner
Good typing speed
Ability to empathise and prioritise customer needs
Great attention to detail and accuracy
Excellent communicator with the ability to work as part of a team
Excellent time keeping
In order to apply please send a C.V and covering letter by clicking on the apply button below.
Keywords: Call Centre Agent, Call Centre Administrator, Administrative Assistant, Administration Assistant, Admin Assistant, Office Administrator, Call Centre
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