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Title

Call Centre Administrator

Location
Dublin, City of Dublin, Ireland
Posted
12/06/2019 (13:42)
Company
Apply Now
Description
POSITION: Call Centre Administrator – Full Time Position

HOURS: 08:30 to 17:30 Monday to Friday – 40 Hour week

LOCATION: D12

DESCRIPTION:

Founded in 2000, our client is a leading automotive glass repair & replacement company. The company is a service provider to the Insurance Industry and is fully supported by the head office Call Centre function based in D12.

The company is currently seeking to employ a Call Centre Administrator to join the team.
This enthusiastic professional will take on a diverse role involving general operations and the daily smooth running of the company’s call centre environment.

JOB ROLE:

Outbound & inbound call handling
Logging customer details to in-house system
Resolving Customer Queries to completion
Liaising with Insurance Companies
Liaising with glass repair and replacement centres
Coordinating with other call centre team members
Complaint handling & logging
Assisting management & team manager with any assigned tasks/projects
Must complete a certain amount of weekly & monthly tasks

THE IDEAL CANDIDATE:

Excellent customer service skills
Professional telephone manner
Good typing speed
Ability to empathise and prioritise customer needs
Great attention to detail and accuracy
Excellent communicator with the ability to work as part of a team
Excellent time keeping

In order to apply please send a C.V and covering letter by clicking on the apply button below.

Keywords: Call Centre Agent, Call Centre Administrator, Administrative Assistant, Administration Assistant, Admin Assistant, Office Administrator, Call Centre

Type
Permanent
Start Date
ASAP  
Contract Length
Permanent  
Telephone
Job Reference
MWN-001
Job ID
210209518
 
 

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