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Portfolio Bond Trading Administrator

04/07/2019 (13:13)
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Becoming a Portfolio Bonds Administrator with Capita Life & Pensions (Ireland) Ltd:

An exciting and dynamic role has arisen in our Dublin office - In the role of Portfolio Bonds Administrator, you will be required to demonstrate a strong level of product and process knowledge for all transactions that are handled within your team. You will be required to meet targets on quality and service levels.

What you will do:


Accurate placing of trades (on an execution only basis) within agreed SLA timeframes through various internal & external systems including Citibank systems: Fund Settle & CIS, ensuring efficiency and accuracy. Asset types can include;


Unit Trust

Hedge Fund


Discretionary Asset Manager trades


Answering Complex queries from Policyholders and Agents both verbally and in writing in a professional manner. Demonstrating the ability to investigate and resolve issues logically and effectively.

Drafting and dispatching client communications as required e.g.: in relation to Corporate Actions, liquidity requirements, and quarterly statements

Monitoring of Liquidity requirements on Portfolio Bond investments and ensuring policyholders adhere to the bond terms & conditions

Execute controls that are held within the team and challenge discrepancies

Dealing with escalation from our Business Partners

Timely completion of work allocated by your Supervisor in an accurate fashion and within agreed deadlines

Ensure all work carried out to agreed quality standards

Communicate directly with your team members and other Teams to ensure customer satisfaction is achieved through co-operation

Be familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy

Ensure completion of all regulatory training within agreed timeframe

Develop an awareness of Capita’s contractual obligations

Focus on continuous improvement to identify any issues or weaknesses in procedures and react positively to ever-changing business demands.

Accurately identify record and empathetically deal with client dissatisfaction

Perform the role of a “Buddy” to assigned new Administrators in the team, providing training, support and guidance as required.

Your experience will include:


A minimum of 2 Years relevant experience in Financial Services

A relevant 3rd level qualification and/or Professional qualification desirable

Previous knowledge of securities dealing, Fundsettle/Bloomberg would be an advantage

Excellent people and organisational skills.

Ability to manage your work in a busy, challenging environment and be a team player

Ability to work to tight deadlines and cut-off times

Demonstrate a strong level of commitment and work ethic

Strong customer focus

High attention to detail and promote a “right first time” ethos

Experience in Microsoft Office.

Good time management skills

Professional use of email and the telephone with excellent communication skills

About Capita Life & Pensions International

At Capita Life and Pensions (Ireland) Ltd, we work in partnership with over 20 well known UK and international financial services providers to administer life, savings and pensions policies on their behalf. Our expertise and our talented team help provide specialist solutions and improve operational effectiveness for new and existing clients, saving them money and adding value.

What’s in it for you?

As well as a generous basic salary and holiday allowance, we also give you a company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

What we hope you will do next

Click apply now. or contact for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

| Become a Change Maker |

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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