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German fluent Business Travel Consultant

Salary/Rate:
€32400 - €34100/annum 
Location:
Dublin, Dublin City
Posted:
12/07/2019 (11:34)
Agency:
Bespoke Recruitment
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Business Travel Consultant

Fluent German

You will have a working knowledge of a native Travel GDS System such as Amadeus, Galileo, Worldspan or Sabre, and will have experience in the travel, airline, hospitality or similar.

Responsibilities:

  • Excellent written and oral communications skills in English and German – role will require inbound, outbound (call-backs), and email communications.
  • Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency.
  • Strong listening skills: active listening; able to appreciate the context of the business traveler's experience
  • Ability to develop valuable and long-lasting relationships with business customers

Required Skills:

  • Passion for travel / experience with travel
  • Solutions mindset to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer
  • Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.
  • Polished delivery: ability to communicate in a structured and effective manner
  • Quick learner: ability to ramp up quickly and act on feedback constructively
  • De-escalate customer situations: manage customer expectations and follow-up on customer commitments
  • Passion for service, one call resolution and tailoring the solution for the caller
  • Proficiency in a multi-system environment and ability to multi-task

Experience and Education

  • GDS experience (Amadeus (pref), Galileo, Sabre, Worldspan, Apollo or other industry-recognized platform) (required)
  • High school degree or equivalent (required)
  • Travel industry experience with international booking experience (required)

Salary: 29K+ bonus

Permanent

Type:
Permanent
Start Date:
ASAP  
Contract Length:
Permanent  
Telephone:
Job Reference:
tr  
Job ID:
210402661  
Applications:

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