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3rd Level IT Support Engineer

€50000 - €65000/annum Excellent benefits on Offer 
Castletroy, Limerick
07/08/2019 (15:56)
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We have an opportunity for an experienced 3rd Level IT Support Engineer to join a Limerick based Company that offers an excellent working environment that will challenge you technically and support your further development as an engineer.

This position will be a point of escalation for issues that cannot be resolved by Tier 1 &2 Level Engineers.

If you are looking for a position where you will be challenged technically within a positive team environment, then this worth discussing with us.

Technical Responsibilities:

  • Provide remote support for escalated issues on a daily basis.
  • Depending on the circumstances, the Tier 3 Technical Support Engineer could be required to travel to client sites on short notice.
  • Interact with Tier 1 and Tier 2 Technical Support Engineers providing support and guidance on difficult issues.
  • Responding and assisting with P1 escalations.
  • Provide product training to Tier 1 and Tier 2 Technical Support Engineers and act as a mentor to junior support engineers.
  • Act as a back–up for Tier 1, Tier 2 and Tier 3 Service Desk Engineers.
  • Provide out of hours coverage as part of an on-call rotation schedule for SLA support as needed.
  • Assist in evaluating new services, processes and technologies introduced at the Client Support Team.
  • Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved.
  • Comply, maintain and promote information security in the Company.  

Qualifications and Experience

  • MCSE and / or VCP certification required.
  • 5+ years’ experience in providing technical support.
  • Detailed knowledge of Microsoft (Windows Server 2012/2016, Microsoft Exchange, Office365 and Active Directory).
  • Setup, operation and troubleshooting of TCP/IP networking.
  • 3+ years’ experience with VMware ESX Server or VMware products.
  • Experience with Azure would be a distinct advantage

Job Reference:
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