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Experienced Duty Manager
We are looking for an Experienced Duty Manager for our client, a busy large 4* Hotel with an extensive C&B operation and a very busy ground floor. Are you ready for the next challenge?
As part of the Management Team, your duty will be to assist the Team in ensuring the smooth operation of all areas of the hotel and to ensure the highest standards of customer service and efficient and effective operation of all areas.
*To support the management team ensuring the smooth running of the hotel operation.
*To be aware of the business in the hotel and to work with each department to ensure delivery of exceptional guest service at all times.
*To deal with guest queries in a friendly and efficient manner, ensuring guest satisfaction.
*Ensure to deal with all Guest queries and complaints in full, reporting outcomes to respective manager
*Ensure the best levels of customer care within the property.
*To ensure that all guests are greeted in a warm, friendly and courteous fashion.
*To implement and maintain the highest standard operating procedures for all service areas.
*To supervise and manage the operation of all service areas ensuring they are adequately staffed and supervised.
*To be involved in all stock takes which are carried out.
*To ensure an organised order of work is in place in all areas and that appropriate service systems are in use.
*To communicate with all departments and to work closely with all department heads at all times.
*To ensure that all Asst. Managers / Supervisors in all areas are carrying out their duties in an efficient and organised fashion.
*To liaise with the Deputy General Manager and General Manager regarding all operational issues.
*To ensure appropriate levels of customer care is delivered at all times.
*To ensure a high level of hygiene throughout the Hotel at all times, with a strict cleaning schedule in operation.
*To ensure all equipment and furniture in the Hotel is maintained and not abused.
*To be an active member of the Health and Safety Committee and to ensure we have a highly motivated team and all problems are solved mutually.
*To report for duty clean and tidy, wearing the correct uniform to Company standard ensuring your name badge is worn at all times whilst on duty.
*To ensure a high standard of personal hygiene.
*To be fully aware of all policies as detailed in the staff handbook.
*To implement all Health and Safety policies.
*To ensure implementation of HACCP.
To apply or for more information call Chris on (phone number removed) or email (url removed).
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