Existing Business Administrator / Customer Service Consultant

Posted by RLG on 01/11/2019 (12:17)

01/11/2019 (12:17)

Founded in 1861, we're the UK's largest mutual life, pensions and investment company. Our award-winning customer service and our mutuality means we can give customers that little bit more, and you can trust us to be there for you when it counts.
Existing Business Administrator/Customer Service Consultant
Location - Dublin
Permanent Position
Closing Date - 15th November 2019

At Royal London we want to attract the best talent to help us achieve our vision of becoming the most trusted and recommend financial company in the UK and Ireland.
Royal London has a history of protecting its customers and their families in Ireland for over 180 years. Before our name was Royal London, we traded as Caledonian Life.

We became part of Royal London Group following the acquisition of Royal Liver in July 2011. In December 2014, we rebranded to the Royal London name and look. We're dedicated to selling market-leading protection policies. Our products are only available from authorised Financial Brokers, who offer impartial financial advice to best meet customer needs.

Royal London Ireland has an exciting career opportunity for an Existing Business Administrator/Customer Service Consultant to join our team.
This role provides the right candidate with a unique career development opportunity within the insurance/financial services sector. Royal London Ireland prides itself on its strong customer focus and invites candidates with the drive to excel and develop in this type of culture.

This role offers an excellent opportunity to enhance your people skills in a financial services environment and work with a successful team of customer support professionals.

What will you be doing
* Proactive communications with customers, to include but not limited to telephone, email written queries from customers and providing the highest standard of customer service
* Ensuring customers are dealt with accurately and efficiently, resolving their queries, at the same time adhering to company procedures
* Process administrative documents to set standards and service level agreements and ensure records of same are kept in accordance with company policies
* Ensuring all activities are carried out in full accordance with Treating Customers Fairly principles; the Consumer Protection Code and Royal London values
* Planning and organising their workload to ensure an efficient service level agreements.
* Effective planning of workload to ensure s SLAs and deadlines are met.

What we're looking for
* Experience in working within the financial services organisation in a clerical or contract centre role
* Excellent customer focus with drive to provide superior service to customers
* Strong communication and interpersonal skills
* Self-motivated and committed to learning and development

Skills that will help you in the role
* Accuracy with attention to detail and numeracy skills
* QFA desirable or commitment to the achievement of QFA within agreed timelines
* IT literate
* Ability to work on your own initiative and be able to work as part of a small professional team
* Ability to meet deadlines/ SLAs and manage pressure/ priorities.

What we offer
* We've always been proud to reward employees by offering a number of benefits
* such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing 
* Our culture comes from within, or to put it another way, it comes from our people. It's what makes Royal London a great place to work.
* Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
* Glassdoor have ranked as among the best places to work and this year we entered the top 10 

We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.

We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break.

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