Senior Customer Service Administrator

Posted a week ago by CPL

Newry, Newry Mourne and Down
€21,900 - €26,300/annum
A week ago

Senior Customer Service Administrator

Cpl Jobs are working with our client a well established business in the Newry area who are currently recruiting for a Senior Customer Service Administrator due to continued business. 

Main Activities/Tasks

Job Responsibilities re Senior Customer Service Role

  • Be the first point of contact for Customers (phone and e-mail).
  • Oversee and take responsibility of customer service orders and supervise another member of staff. 
  • Handle and deal with enquiries from Customers – technical questions, Sales & Price enquiries, order progress enquiries, admin queries etc
  • Log enquiries on to Quotations Register and update daily
  • Resolve any queries with Customer
  • Prepare quotations and send to Customers
  • Monitor on-line SupplyGov/RFQ System and ensure quotations are sent to Customers by deadlines stated
  • Ensure all other Quotations are sent in timely manner – be aware of tender deadlines
  • Raise Internal Customer Manufacturing Orders (CMO’s) paperwork and issue to Factory, with relevant instructions and drawings where appropriate
  • Work closely in support of external Sales Manager and internal Sales Staff in handling day to day enquiries, orders, queries etc
  • Work closely with Contracts Manager and other internal staff in ensuring order are raised & processed on time
  • Resolve any queries arising from Production Dept in relation to Customers orders.
  • Handle Customer queries/updates on order status
  • Liaise with Despatch Dept on scheduling deliveries
  • Generate & issue weekly reports on quotations issued and order value intake to Management

Experience Required

  • High level experience on computer systems (Word & Excel) and Sage is desirable
  • Previous customer service experience in a office environment ideally processing orders etc
  • High level of accuracy and attention to detail
  • Ability to work to tight deadlines
  • Ability to multi-task
  • Be Numerate
  • Have a pro active approach
  • Excellent communication skills
  • Organised and structured
  • Ability to “follow through” and see things through thoroughly

This is a permanent opportunity

Salary will reflect on experience and ability but in the region of £20k - £24k pa

Hours of work 8.30am – 5.00pm Monday – Friday

Only short listed candidates will be contacted.

CPL Contact: To apply or for further information on other Office roles please contact Arlene Hawthorne on (phone number removed) or apply through the link below.

Key words: Customer Service Administrator, senior customer service, office jobs, cpl jobs, sales order processing, Newry jobs, Arlene Jobs. 

Start Date:
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Less than 10

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