Imperial Professionals are delighted to announce that we are working in partnership with a fantastic global client of ours who are recruiting a Customer Service Administrator for their Belfast Office.
Customer Service Administrator - (Fixed Term Contract – MAT Cover)
Type 10-month Fixed Term Contract potentially could evolve into a more permanent role in after the contract has expired.
Hours: Office Hours – Monday to Thursday 8:30am – 5:00pm and an earlier finish on a Friday.
Dealing with customers and Engineers via emails and telephone calls.
Liaise with Engineers daily and book agreed service / repair appointments in their diaries.
Manage the repair order process from placement to invoicing, resolving queries at each step of the process.
Manage the archive and invoice of repair orders.
Liaise with other departments to create an atmosphere centred on delivering customer service excellence for the Company’s customers.
Manage time and workload effectively to ensure the highest standards of service.
Show awareness of departmental KPIs and how you contribute to these.
Proven experience working in an office environment
Proficient working knowledge of CRM Software, MS Office,
Accurate at data input
Excellent customer service skills
Good written and oral communication skills
Good numerical skills
For more information on this opportunity please feel free to contact Charlotte Ward at Imperial Professionals.