Sales and Technical Support

Posted 2 weeks ago by Pursuit Resources Group

2 weeks ago
Pursuit Resources Group

Sales and Technical Support Role

First Line contact and response for new and existing customer

Key Responsibilities

  • First line response to Customer enquiries using email and telephone
  • Programming, charging, cleaning and sending radio equipment to customers
  • Trouble shoot and resolve basic technical and service issues for the customer
  • Providing sales quotes to customers in a timely manner
  • Building sustainable relationships of trust through open and interactive communication
  • Occasionally make customer site visits where necessary to maintain the relationship with the customer
  • To liaise with the wider group to ensure that products and services offered meet customer requirements
  • Provide accurate and complete information to the Field salesperson by using the right methods/tools
  • Regularly update and maintain the Company database
  • Dealing with customer issues or concerns and finding positive outcomes
  • Maintain professional and technical knowledge of the industry including product development, key features, benefits and advantages of all core products and associated systems.
  • Appraise own performance and contribute towards own development of the knowledge & skills required to achieve results

Skills and Experience

  • A third level qualification in an engineering/IT related subject
  • Technically competent with strong analytically and IT skills
  • Experience with RF, DAS systems and test equipment will be beneficial but not essential
  • Experience in a technical role and a willingness to support the sales activity
  • Willingness to learn technical product details
  • Customer focused with an emphasis on exceeding customer expectations
  • Likeable, customer focused and commercially aware
  • Ability to work alone of as part of a team
  • A full clean driver's licence
  • Experience within programming, licensing, sales support, goods in and goods out.

If you feel you fit the requirements for this role and would like to discuss in more detail please contact Lorraine Phair at (url removed)

Pursuit Resources Group is an established recruitment agency based in Braintree, Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both permanent and the temporary recruitment market. For more details visit our website (url removed) or alternatively find us on social media under '@pursuitgroup'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.

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