The Royal Marine Hotel is currently seeking an experienced and motivated Hotel Duty Manager to join our management team.

Reporting directly to the Hotel Manager, the Duty Manager will play a key role in overseeing the day-to-day running of the hotel, supporting Heads of Department and ensuring the highest standards of service across all areas.

We are looking for a confident, hands-on individual with strong interpersonal skills, drive and ambition. The ideal candidate will be highly organised, detail-oriented and capable of making decisions and thinking on their feet in a fast-paced environment.

A solid understanding of hotel operations is essential, especially in food and beverage, along with the ability to work on your own initiative and as part of a wider team.

Key Responsibilities

• Oversee the daily operations of the hotel
• Ensure all service and quality standards are consistently met
• Anticipate guest needs and proactively manage expectations
• Support all departments in delivering exceptional guest experiences
• Maintain a strong working knowledge of all hotel departments
• Assist Heads of Department in managing and supervising teams
• Handle guest queries and issues efficiently, ensuring they are resolved to a high standard
• Ensure full compliance with Health & Safety legislation and hotel policies

Experience & Qualifications

• Strong experience in Front Office and Food & Beverage operations
• Experience with Hotsoft or similar hospitality systems
• Knowledge of cash handling and basic accounting procedures
• Flexibility to work a range of shifts, including evenings, early mornings and weekends
• Hospitality or management qualification (desirable)
• Excellent verbal and written communication skills
• Strong commercial awareness

The Ideal Candidate Will:

• Have excellent organisational and interpersonal skills
• Thrive in a fast-paced, busy environment
• Be hands-on, proactive and solutions-focused
• Demonstrate strong leadership and team motivation skills
• Show a genuine passion for hospitality
• Have a professional, approachable manner with guests and colleagues
• Be confident in upselling across all areas of the hotel
• Be committed to delivering exceptional customer service

Benefits:

• Competitive Management Salary and benefits.
• Full gym & pool membership to Pier Health Club at the Royal Marine Hotel
• Staff Discounts in our Sister Properties
• Discounted treatment rates in SansanaSpa.
• Meals will be provided whilst on duty.
• Complimentary Car Parking